Frequently Asked Questions

Eyelash extensions are semi-permanent synthetic fibers individually applied to each natural lash. They provide longer, fuller lashes without the need for mascara, offering a more natural and long-lasting look.

The lifespan of eyelash extensions varies based on factors such as your natural lash growth cycle and aftercare. Generally, they can last between 4 to 6 weeks with proper maintenance and fills.

Yes, when applied by a trained and certified lash technician, the process is safe and comfortable. It involves isolating each natural lash and attaching a synthetic extension using a special adhesive. Clients often find the experience relaxing.

We offer a variety of lash extension styles, including Classic, Volume, Hybrid, and more. Our lash technicians can help you choose a style that complements your eye shape and desired look during a consultation.

You can book an appointment through our website under "Services" and clicking "Book Now" or by visiting gwinq.glossgenius.com. We recommend scheduling in advance to secure your preferred date and time.

Yes, you can use gift cards or store credit as a payment method during checkout. Please enter the gift card or store credit code in the designated field to apply the balance to your order.

Changes or cancellations to your order may be possible depending on the order status and processing stage. Please contact us as soon as possible to discuss your request.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other secure online payment options. Please refer to our checkout page for a complete list of available payment methods.

Yes, we offer Shop Pay which you can choose at checkout. 

To request a return, login to your account and navigate to your orders. 

Returns are accepted within 7 days. The item must be in its original condition, unused, and with all accompanying accessories and packaging. Please review our detailed Return Policy page for specific terms and conditions. 

Yes, certain items such as Lash Glue and Removers are not eligible for returns due to hygiene, safety, or other reasons.

We aim to process returns and issue refunds within 3 business days after receiving the returned item. The time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution. Rest assured, we work diligently to expedite this process.

You can check the status of your return or refund by logging into your account and visiting the "Order History" or "My Orders" section. Alternatively, contact our Customer Support team for real-time updates.

Online purchases must be returned through our online returns process. 

Orders are shipped with USPS and UPS. Here are the following shipping options that are available:

Ground Advantage/UPS Ground: Our Economy Shipping option is the most budget-friendly choice for those looking to save on shipping costs. While it may take a bit longer for your order to reach you, rest assured that we prioritize your items' safe and secure delivery. Please note that specific delivery times may vary depending on your location.

Priority Mail/UPS 2nd Day Air: Our Standard Shipping option strikes a balance between cost and delivery time. It provides a reliable and efficient way to get your order to you within a reasonable timeframe. You can expect your items to be delivered in line with standard shipping estimates, which are typically faster than economy shipping.

Priority Mail Express/UPS Next Day Air: For those who require their orders urgently, we offer Expedited Shipping. This premium shipping option ensures your items are prioritized for swift dispatch and delivery. With expedited shipping, you can expect your order to arrive significantly faster than with other shipping methods, allowing you to enjoy your purchase sooner.

*Please note that shipping times may vary based on factors such as your location, product availability, and any unforeseen circumstances. During the checkout process, you can select the shipping option that best suits your needs, taking into consideration both delivery time and cost. We are committed to providing you with a seamless and efficient shipping experience, regardless of the option you choose.

We typically require 1-2 business days for order processing. Your shipping time and the carrier used will vary based on your geographic location and which option you choose at checkout. Orders placed on weekends and orders placed on Federal Holidays will be processed on the next business day following the weekend or holiday(s). 

Shipping delays can occur due to unexpected events such as natural disasters, severe weather conditions, carrier disruptions, or global emergencies. These circumstances are beyond our control and may impact the estimated delivery times. 

During peak shopping seasons, holidays, or special promotions, there may be a higher volume of orders. While we make every effort to manage increased demand, it may result in processing and shipping delays. Our shipping partners play a crucial role in the delivery process.

Delays can occasionally happen due to carrier-specific issues, route adjustments, or unforeseen circumstances in their operations. Accurate and complete shipping information is vital to ensure prompt delivery. Please verify that the shipping details provided during checkout are accurate. Incorrect or incomplete addresses can result in shipping delays.

We recommend ensuring that the delivery location is secure. While we take precautions to prevent issues, we cannot be held responsible for packages that are lost or stolen after being marked as delivered by the carrier.

If you experience shipping delays or have questions about your order's status, our Customer Support team is here to assist you. Please don't hesitate to reach out to us for updates and resolutions.

We offer free shipping on orders over $100.

We do not offer international shipping at this moment.

Once your order is shipped, you will receive tracking information via email. You can use this information to monitor the progress of your package. If you have concerns about the status of your shipment, please contact our Customer Support team for assistance.

If you receive a damaged or incorrect item, please contact customer service immediately. We will guide you through the process of returning or exchanging the item and ensuring your satisfaction.

The responsibility for return shipping costs may vary based on the reason for the return. If the return is due to our error (e.g., sending the wrong item), we will cover the return shipping costs. For other reasons, such as a change of mind, the customer may be responsible for return shipping fees. Please consult our Return Policy for more information.

The Combo course spans two days, the Deluxe course extends over three days, and the Master's course encompasses a four-day duration, which may be subject to adjustment at the trainer's discretion.

No prior experience is required to enroll in our basic course. However, some advanced courses may have prerequisites. Please check the course description for specific requirements.

Our comprehensive training covers various topics, including lash extension techniques, sanitation practices, client consultations, and more. You'll gain the skills and knowledge needed to become a certified lash extension technician. For more information, reach out to us at support@gwinq.com

Yes, participants who successfully complete the course will receive a certification that demonstrates their proficiency in eyelash extension techniques.

The course fee typically includes a comprehensive training manual, lash extension kits, and practice materials. Details may vary depending on the course level, so please review the course description for specifics.

Yes, you can bring your own model for the Deluxe and Master's course. However, we also provide models for those who do not have one available.

Payment plans are available through Shop Pay or PayPal.

Our cancellation and refund policy is outlined in our Terms and Conditions. Please review this policy before enrolling in the course.